Get Vin
Vin is free on the App Store for iPhone with iOS 26.1 or later. Your cellar is backed up to your account, so signing in on a new iPhone brings everything back.
Contact us
Email support@wintage.club and a person will answer. It helps to tell us which iPhone and iOS version you use and what you were doing when the problem happened.
In the app you can also open Profile > Help & Support and send a message from there; it reaches the same team.
Subscriptions
- Choose or change a plan: Profile > Subscription.
- Restore a purchase (new phone, or after reinstalling): Profile > Subscription > Restore Purchases.
- Cancel: subscriptions are billed by Apple, so they are cancelled with Apple. On your iPhone open Settings, tap your name, then Subscriptions, choose Vin and tap Cancel Subscription. You keep your plan until the end of the period you paid for.
- Refunds are handled by Apple at reportaproblem.apple.com.
Your data
- Delete your account and everything in it: Profile > Delete Account. The account is scheduled for deletion and kept for six months in case you change your mind; signing in again before then cancels it. After that your cellar, photos, conversations and personal details are permanently erased. Deleting your account does not cancel an Apple subscription: cancel that in Settings first.
- AI features: label scans, price estimates and the Sommelier send what you photograph or ask to Google's AI, and the app asks first. You can change your answer at any time in Profile > Privacy.
- Read the Privacy Policy and the Terms of Service.
Common questions
My bottle was not recognised. Hold the bottle so the label fills a good part of the frame and is well lit, or take the photo yourself with the shutter button. You can always correct any detail by hand when you add the bottle.
My family cellar does not show a bottle. Check that you are on the shared cellar (Profile > Family Mode & Sharing) and that both phones have a connection; bottles sync as soon as they do.
The price shows as an estimate. Vin looks up what a bottle typically sells for. It is a guide, not a receipt, and you can type your own price.
Vin is made by Pragma Innovations LLC, operating as Wintage Club.